Refund policy
Returns & Exchanges Policy
We want you and your little one to be completely happy with your Dolce Amore purchase. If for any reason you are not, please review the conditions below before starting a return.
1. Return window — 14 days
You have 14 days from the date you receive your order to notify us that you wish to return or withdraw from your purchase. Please contact us within this timeframe to start the process; requests made after 14 days from the receipt date unfortunately cannot be accepted.
2. Condition of the items
To be eligible for a return, items must be:
- Unwashed and unused;
- Free of stains, odours, or signs of wear;
- Returned in their original packaging, complete with any tags or labels.
Items that do not meet these conditions may be refused and sent back to you.
3. Shipping costs
The cost of shipping the item back to us is the customer's responsibility. Please also note that the original shipping costs paid when placing your order are non-refundable, regardless of the reason for the return.
4. Refunds vs. exchanges
Refunds: once your returned item has been received and inspected by our team, your refund will be credited back to the original credit card used for the purchase. Please allow a few business days for the amount to appear on your statement, depending on your card provider.
Exchanges: exchanges are handled differently from refunds — instead of a refund to your card, exchanges are issued as store credit, which you can use towards a new order.
How to start a return
To notify us of a return or exchange within the 14-day window, please contact our customer care team with your order number and the reason for the return. We will guide you through the next steps, including where to send your item.