Returns & Exchanges

Returns & Exchanges

We want you and your little one to be completely happy with your Dolce Amore purchase. If something isn't quite right, you have the right to return or exchange most items within 14 calendar days of receiving your order, in line with EU consumer protection law (Directive 2011/83/EU on consumer rights).

To qualify for a return or exchange, the item must be unused, unworn, and undamaged, and returned in its original packaging with all tags and labels attached. For hygiene reasons, certain baby items, such as those that come into direct contact with skin or are sealed for health protection purposes, cannot be returned once the seal has been broken or the packaging has been opened. This exception is provided for under Article 16(e) of the Consumer Rights Directive and applies only where the seal itself has been removed, not to simply trying an item on or inspecting it as you reasonably would in a physical shop.

The 14-day period begins on the day you, or someone you've nominated, receives the goods. If your order consists of multiple items delivered separately, the period runs from the day you receive the last item. To meet the deadline, it is enough to send us your notice of withdrawal, by contacting us or using the return form, before the 14 days expire; you then have a further 14 days to actually send the item back to us.

To start a return or exchange, please contact us with your order number, and we will guide you through the next steps, including where to send the item. Unless an item arrived damaged, defective, or incorrect, the direct cost of returning the goods is borne by the customer, as permitted under Article 14(1) of the Directive, provided we have informed you of this in advance, which we do here.

Once we receive and inspect the returned item, we will process your refund within 14 days, using the same payment method you used for the original order, unless we've agreed otherwise. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier. If you'd prefer an exchange rather than a refund, let us know when you contact us and we'll arrange it once the original item is received.

This policy is in addition to, and does not affect, your statutory rights under Dutch and EU consumer law regarding non-conforming or defective goods, which apply regardless of this return window.